Vincent Ferrari



Vincent Ferrari is a New York blogger who became famous in 2006 for his dealings with AOL and its customer service.

On June 13, 2006, Ferrari posted an audio file of himself speaking with an AOL representative and trying to cancel his AOL account. The AOL representative had resisted Ferrari's request by attempting to keep the discussion focused on Ferrari's reasons for wanting to cancel.

In the call, when Ferrari says he doesn't use the account any more and that his father does not even have the software installed on his computer any more, the AOL representative cites the number of hours allegedly used in the past month and insists on a detailed discussion of Ferrari's reasons for wanting to cancel. When the 30-year old Ferrari tries to pass over such matters and force the issue of cancelling the account (repeatedly saying "cancel the account" and "I don't know how to make it any clearer") the AOL representative asks to speak with Ferrari's father. Ferrari and the AOL representative become more and more confrontational as the call goes on.

The audio file became popular on the Internet and many commenters cited similar experiences with AOL and other companies. The conversation was aired on CNBC. When CNBC reporters tried to have an account on AOL cancelled, they were hung up on immediately and it ultimately took more than 45 minutes to cancel the account.

Ferrari's airtime on television has been broadcasted to many sites over the internet. Starting with his own blog, and then a Netscape interview. In fact, YouTube recorded over 62827 hits two days after it was posted. He was also interviewed on Leo Laporte's KFI radio show, where Laporte offered to pass the AOL representative's phone number onto Ferrari, and a possibility for the rep to tell his side of the story during a special podcast to be moderated by Laporte. The rep declined this on the advice of his lawyer.Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts, and with no Back-Cover Texts.
Virtual Magic is a human knowledge database blog. Text Based On Information From Wikipedia, Under The GNU Free Documentation License. Copyright (c) 2007 Virtual Magic. Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts and no Back-Cover Texts. A copy of the license is included in the section entitled "GNU Free Documentation License".

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